Stop letting guest messages run your day.
Neyba gives your guests instant WhatsApp help, handles repetitive first-line questions, and escalates real problems with clear context — so your team is not the 24/7 help desk for every WiFi, check-in, boiler, key, and trash question.Start with the 30-Day Guest Message Relief Pilot. We set Neyba up with you, build from your existing property materials, monitor the first guest conversations, tune the escalation rules to your style, and only expand if it actually reduces message load.
Founder-led setup. Start with few properties. No long contract.
Most guest messages are small. The interruption is not.If you manage short-term rentals, the same questions keep hitting your phone:• “The WiFi is not working.” 11:42 PM
• “How do I check in?” 9:45 AM
• “Where is the key box?” 10:35 PM
• “There is no hot water.” 6:45 AM
• “How do I reset the boiler?” 5:30 AM
• “Where do we put the trash?” 9:15 AMSome messages need a human. Many just need a fast, clear first response.But they all interrupt your team, create another WhatsApp thread, and become a bad review when the guest feels ignored, confused, or forced to repeat themselves.Neyba handles the first layer, asks useful follow-up questions, and escalates only when your team is actually needed.
30-Day Guest Message Relief Pilot includes:• setup for an initial group of properties
• review of your guest guides, house rules, check-in notes, and recurring questions
• WhatsApp guest support flow
• property-specific answers where available
• clear escalation rules for urgent issues
• monitoring of early guest conversations
• tuning based on your preferences
• weekly summary of what guests asked, what Neyba handled, and what still needed your teamCore promise: Less repetitive message load, faster guest reassurance, and cleaner escalations — without forcing your team to configure another complicated software tool alone.
Why This Is DifferentConcierge onboarding, not self-serve software.The biggest risk with AI guest support is not that it cannot answer anything.The real risk is that it answers in a way that does not match your properties, your standards, or your operating style.That is why Neyba starts as a guided pilot.We help you decide:• what Neyba should answer directly
• what Neyba should ask before escalating
• what should always go to a human
• how urgent issues should be summarized
• when guests should be reassured, redirected, or escalated
• what property-specific information Neyba should know firstYou are not left alone to configure a system from scratch.We follow you every step of the way.
How It Works1. You send what you already have — listing links, house manuals, check-in instructions, PDFs, staff notes, recurring questions, and maintenance contacts. Messy notes are fine.
2. We build your first Neyba setup — starting with a small group of properties so the pilot stays manageable.
3. Guests message on WhatsApp — no app download, no new guest portal, no extra login.
4. Neyba answers routine questions — and asks diagnostic follow-ups for common apartment problems.
5. Real issues escalate with context — guest, property, issue, urgency, what they tried, and recent messages.
6. We tune Neyba with you — based on real conversations, not theory.
Built for the guest issues that drain lean property teams.Neyba can help triage and answer questions about:🌐 WiFi and connectivity
🔑 check-in and access confusion
🔐 lockboxes, keys, and lockouts
🌡️ heating, AC, boilers, and hot water
⚡ electricity and fuse-box checks
🛠️ appliances and basic troubleshooting
🚗 trash, parking, and house rules
🤫 noise, neighbors, and building questions
🚨 maintenance triage and safety escalation
💬 routine guest questions that should not require a staff interruptionNeyba does not approve refunds, promise compensation, or replace your judgment.It handles the first layer, gathers context, and escalates when needed.
Simple Pricing€50/month + €4 per property/monthExamples:• 5 properties: €70/month
• 10 properties: €90/month
• 20 properties: €130/month
• 40 properties: €210/monthThe 30-day Guest Message Relief Pilot starts with just 2-3 properties from €58 to €62 total.Includes WhatsApp guest assistant, property-specific setup, escalation summaries, ongoing tuning, guest-message reporting, and support from the Neyba team.No long contract. Start with a small group of properties. Expand only when it works.
Give guests instant help without making your team the 24/7 help desk.Start with the 30-Day Guest Message Relief Pilot. We set Neyba up with you, follow every step, and tune it around your real properties and guests.
Neyba is built by a team in Florence, Italy.Neyba is operated by Sovereign Systems LLC
17328 NE 18th Pl, Ridgefield, WA 98642, United States
+1 360 213 4736 · [email protected]© 2026 Sovereign Systems LLC